TeknoLite Official Store Privacy Policy

01 Overview & Commitment to Privacy

At TeknoLite Official Store ("we", "our", or "us"), we respect the privacy of our customers, architects, lighting consultants, project partners, and website visitors. This Privacy Policy explains how we collect, process, store, and safeguard your personal and professional information when you interact with our website, request project quotations, download catalogues, or use our customer portal.

This policy is aligned with applicable Indian data protection regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, as well as standard international B2B privacy practices.

02 Information We Collect

We collect information that you voluntarily provide to us as well as technical data automatically generated when you browse our digital catalogue:

• Account & Profile Information: Full name, business email address, mobile/telephone number, company/firm name, designation (e.g., Architect, MEP Consultant, Contractor, Buyer), billing/shipping address, and encrypted account password.
• Project Enquiry & RFQ Data: Product SKUs, selected wattages, CCT/beam configurations, saved wishlist items, project location, BOQ attachments, and technical requirements submitted via our quote, enquiry, or contact forms.
• Catalogue & Technical Downloads: Contact details provided when downloading TeknoLite Official Store master catalogues, IES/LDT photometric files, or installation manuals.
• Device & Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and interaction timestamps collected to optimize website performance and security.

03 How We Use Your Information

TeknoLite Official Store uses the collected information strictly for legitimate business and service fulfillment purposes:

• Project Consultation & Quotations: Reviewing your lighting specifications, preparing commercial quotations, and connecting you with our regional lighting specialists.
• Account & Wishlist Synchronization: Maintaining your saved product wishlists, enquiry history, and B2B order records across devices.
• Technical Support & Fulfillment: Processing orders, coordinating logistics, issuing warranty certificates, and providing photometric or installation assistance.
• Product Communications: Sending transactional notifications (enquiry confirmations, password resets, order updates) and, where permitted, updates on new luminaire launches or architectural case studies.
• Security & Fraud Prevention: Protecting our platform against unauthorized access, automated abuse, and security vulnerabilities.

04 Cookies & Local Storage Technologies

Our website uses essential cookies and browser local storage to deliver a seamless browsing experience:

• Authentication & Session Cookies: Keep you securely logged in to your TeknoLite Official Store account and protect forms against Cross-Site Request Forgery (CSRF).
• Wishlist & Filter Preferences: Temporarily store your shortlisted lighting fixtures before you log in or submit a bulk project enquiry.
• Performance Analytics: Help us understand how visitors filter and explore product categories so we can improve catalogue navigation.

You may configure your browser to block or delete cookies; however, certain interactive features such as account login or persistent wishlists may not function as intended.

05 Data Sharing & Third-Party Disclosure

We may share relevant information only under the following limited circumstances:

• Authorized Regional Branches & Channel Partners: To provide localized site support, product demonstrations, or project fulfillment in your city or region.
• Logistics & Service Providers: Trusted courier partners, cloud hosting providers, and transactional email services bound by strict confidentiality obligations.
• Legal & Regulatory Compliance: When required by law, court order, tax authorities, or government agencies to comply with statutory obligations or protect our legal rights.

06 Data Security Practices

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include cryptographic password hashing, input sanitization, role-based administrative access controls, and secure HTTPS communication channels.

07 Data Retention

We retain your personal and project enquiry data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, support multi-year commercial lighting warranties, maintain accurate tax and accounting records, or comply with applicable statutory retention requirements.

08 Your Privacy Rights & Choices

Subject to applicable law, you have the right to:

• Access & Review: View and update your profile details, saved wishlists, and enquiry history directly through your Account Profile.
• Correction: Request correction of inaccurate or incomplete business or personal contact details.
• Erasure / Account Deletion: Request deletion of your customer account and personal data, subject to mandatory legal or warranty record-keeping obligations.
• Opt-Out of Marketing: Unsubscribe from promotional newsletters or product announcements at any time by contacting us.

09 Third-Party Websites & Social Links

Our website may contain links to external platforms such as WhatsApp, LinkedIn, Instagram, Facebook, or YouTube. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their respective privacy policies.

10 Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our digital services, product offerings, or regulatory requirements. Any revisions will be posted on this page with an updated "Last Updated" date.

11 Grievance Redressal & Contact Information

For any privacy-related requests, data access enquiries, or grievances, please reach out to our Privacy & Support Desk: